Got a long distance call yesterday from a DIY'er who installed this same stuff and is having the same problem. Not sure what state they are in. Have not called her back. But there is a long thread about it over at Hardwoodfloortalk where the CEO came on and said they were working on it. I guess thats where she saw it when she goggled it. Kens forum is really strong in that respect. Going to try and stay away from installing this stuff. But I have to say the Harmonics laminate at Costco is superb. It's basically Quickstep and used to have Made by Mohawk on the boxes.
Keith said: ? In a situation like this were the product is at fault and not the install, how did the consumer take it. Did they still find some fault with you?Click to expand... Not at all. I told them when I was there to measure they needed to get a humidifier because they asked me why the existing floor was gapped and I took a few readings. Of course it was bone dry, that was winter. I plucked a few bad planks in that picture since and ran it into the closets like I told her we should do originally. I think I should set up an answer website and charge for all these long distance calls I get from Kens website.
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